Fix: Google WiFi – We are having trouble registering your WiFi Point
For the primary:
Power up the WiFi puck with the network cable plugged in, but don’t go into the app. Look on the bottom for the network name and password (starts with “setup” for the network name). In your phone settings, add the setup network and use the password near the square QR code. Then go into the Google WiFi app and start the setup process for the primary puck.
For a secondary puck:
Plug in the puck (with no network cable) and add the setup network from the bottom label. I had to then reboot the puck (unplug and then replug power) and then go back to the Google WiFi app while the puck was rebooting, to allow the “search and find” part of the app to work. Otherwise, it would go directly to “activate mesh” and fail.
It looks like the app has a problem making the setup network stick. Once the phone has the setup network added, the setup process seemed to work.
Hopefully this helps you, as it took me 5 hours to come up with this solution. I was about ready to throw in the towel. However, note that once you get it setup, the system has been really nice to have.
Since I’ve completed the install, the Google WiFi mesh network has been working really well. I’ve played network games off of a mesh point, made Verizon Wi-Fi calling calls on an iPhone throughout the house (and off of each of the points). It has been pretty bullet proof. If only the installation had been easier.
Hope it helps
R Pearson from Google WiFi Help Support boards.
This entry was posted by Ben Holt on March 14, 2018 at 9:10 am, and is filed under Helpdesk. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.
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I keep getting an error at the final sage of setting up the primary puck that says “we are having trouble registering your device. Please try again later.” I have tried 6 times now to set up the primary puck and I’m about to take the entire 3 puck package back to Best Buy. Last ditch effort to find the solution. Chris
Thanks for this, worked like a charm. Just wish I’d found the article earlier!