Word Logo with PainProblem – I had a list of claims in which I wanted a cross-reference to work in a cross reference window.  The fields were there, highlighted as field codes, but the claims didn’t show up in the cross-reference window.

Fix – Right click on the field and click “toggle field codes.”  Note the name after the “SEQ” or other three letter beginning.  Go to Insert -> Reference -> Caption.  Click on “New Label” button.  Add the name as it was spelled after the SEQ. Click OK.  Click Close.  Now go to Insert -> Reference -> Cross Reference and your name is now in the drop down box.  Select the name and you should see your sequence displayed in the main pane in the cross-reference box.  Phew!

Hope that helps!

–Ben

Source:  Comment on The Occasional Tech