GoDady.com IssuesI requested to have FTPES (secure FTP) access on my godaddy account.  Little did I know that they would have to transfer me servers.  After the transition, my links broke from my subdomain that I used to host my pdf files.  I got a

Forbidden - You don't have permission to access / on this server

when I tried to click on the links.

Here’s the problem:  When Godaddy transferred my files to the new server, they did not update all the DNS entries and gave standard file permissions.

Fix:

  • Check the DNS entries to make sure they have the new updated IP Address associated with your hosting account.  (If that just sounded like “Blah, Blah, Blah”, ask your geek friend for help – as that would take quite a few steps to lead you through and Godaddy continually updates their interface).
  • If the DNS entries are correct, check the file permissions.  Make them 775 or 774, depending on your risk level (775 is more likely to work, 774 is more safe, 704 is even more safe).  Highlight and right click on the server files in Filezilla, if you use it.

Hope that helps.

–Ben

Sources:  My Own Tinkering, Computerzz Helper

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