Laser Printer

Fix – Move a Print Job from an Offline Printer to Online Printer when In the Spooler

Fix:  Change the Offline Printer’s Port to an Online Similar Printer’s Port.  As far I can tell, you can’t move the file / print job.  You can just trick the spooler to use a different port which is connected to a different printer.

  • Find a printer that is the exact same model (or very, very close).
  • Connect it to the computer and get it set up.
  • Go to Printers in the Control Panel.
  • Right click on the new Printer and select Properties.
  • Click on the Ports Tab.
  • Look at its port. (You may have to widen the column)
  • Right click on the offline printer and select Properties.
  • Click on the Ports Tab.
  • Check the Box on the port that matches the new Printer’s Port
  • Click Apply.
  • Click OK.
  • Right Click on the Offline Printer and say Use Printer Online
  • Click on the Printer Menu
  • Click on the Pause Printing Item (to uncheck it … If there’s no check leave it alone)
  • Watch as the Print comes Out!

Problem:  I had a friend who had printed a success page from a web page that he submitted very important documents.  Unfortunately, he exited the browser before he made sure the printout came out.  Worse yet, the print was assigned to an offline printer that no longer existed (we replaced that printer a while back).  His print job was stuck in an offline printer spooler with no place to go.  He wanted to move the print job from one printer to another printer.

Hope that helps.


Source:  Microsoft Answers

Fix – Program not Compatible with Windows 7

My parents had a program – Arts and Letters – that would not work on windows 7.  Luckily, Windows 7 professional and ultimate (not home editions) come with a free windows xp virtual mode.  It requires a download of three items.  I’ll explain more later, but here’s the website:

Windows XP Mode and Virtual PC

PS – Your installed printers are available, you just have to select the “tsport” port for them to work.  I had to do trial and error by printing a test page on each port until it came out.

PPS – You’ll need to click on the start menu option under Virtual PC for “Windows XP Mode” after installing the items from the previous link.  Do not create your own virtual machine.  The installation will be done for you by clicking “Windows XP Mode”


Sources:  Microsoft

Fix – File Is Not Accessible : Access Denied – Windows XP Vista and 7

Computer FilesTHE FIX:

Connect the drive to a friend’s laptop (or a sympathetic lab administrator) and ask them to access the files.  The person must have Administrative Rights on the computer.  Almost everyone’s personal laptop account has administrative rights.


My brother’s friend’s computer just up and died at Stanford.  He had an article due and was sweating that he couldn’t get it back.  He did everything right.  He got an external hard drive enclosure and put the drive in the enclosure.  He went to the library and hooked it up to a computer.

He tried to go into his “G:\Users\USERNAME\Documents” folder (in Vista and 7 – in XP its G:\Documents and Settings\USERNAME\My Documents”).  However, he got the “Access Denied” error when he tried to go into “G:\Users\USERNAME”.

The Reason Why:

He was logged into a library computer as a “User” or a “Power User” without administrator permissions to files.  The files on his hard drive belonged to “USERNAME” on his laptop and not to “SCHOOL USERNAME” on the school computer.  Thus the library computer was respecting the file permissions.

So why doens’t this problem rear its ugly head with a jump drive?  I think its because removable media is marked as for everyone.  My guess is that User folders and system folders are the only ones protected.

Hope that helps.


Sources:  TechSpot, Issues

Fix – Godaddy – Forbidden You don’t have permission to access / on this server IssuesI requested to have FTPES (secure FTP) access on my godaddy account.  Little did I know that they would have to transfer me servers.  After the transition, my links broke from my subdomain that I used to host my pdf files.  I got a

Forbidden - You don't have permission to access / on this server

when I tried to click on the links.

Here’s the problem:  When Godaddy transferred my files to the new server, they did not update all the DNS entries and gave standard file permissions.


  • Check the DNS entries to make sure they have the new updated IP Address associated with your hosting account.  (If that just sounded like “Blah, Blah, Blah”, ask your geek friend for help – as that would take quite a few steps to lead you through and Godaddy continually updates their interface).
  • If the DNS entries are correct, check the file permissions.  Make them 775 or 774, depending on your risk level (775 is more likely to work, 774 is more safe, 704 is even more safe).  Highlight and right click on the server files in Filezilla, if you use it.

Hope that helps.


Sources:  My Own Tinkering, Computerzz Helper

Fix – Website shows “an error occurred while processing this directive”

I came across this maddening error, when I had a website I needed to archive.  I spidered the website, had a local copy that looked good, and uploaded the website.  But, now the website had “an error occurred while processing this directive” right where some important content existed (the sidebar).

As it turns out, the error is from SSI – server side includes.  I had


sprinkled liberally throughout the code.  And yes, it was a wordpress blog I intended to archive.  The wordpress theme had rendered the code after the SSI, so it would work fine while in wordpress, but would not upload correctly.


<!-- comment-->
Totally easy fix, once you know.

Hope that helps,


Sources:  Bluehost Forum

Word Logo with Pain

Fix – Word Table Flows off Page and Disappears

Word Logo with PainI was updating a document at work and came across a strange occurance. My cursor would just go down off the page, but wouldn’t arrive at the next page. It turns out that the table had an incorrect setting. Here’s the fix:

    Row Tab of Table Menu to Fix Missing text

  • Select the problem row of the table by clicking in the left margin (you should see the row highlight)
  • Right click on the highlighted area
  • Click on “Table Properties …” in the pop-up menu
  • Uncheck the box that says “Specify Height” (this is on the Row Tab ->Size Section -> Rows Subsection -> Specify Height Checkbox)
  • Done.

Hopefully that helps someone out there.


Sources:  Personal Frustration

Angel Investor of the Year 2010 Logo

Angel Investor of the Year 2010 Finalists Announced

Angel Investor of the Year 2010 Logo

  • Register
  • Wednesday June 23rd, 2010
  • 11:30 am – 1:30 pm
  • Grand America Hotel
    Imperial Ballroom
    555 South Main Street
    Salt Lake City, UT 84111

Angel Investor of the Year just announced their top 15 finalists.

The top 15 are:
  • Warren Osborn — Managing Director for Stoneway Capital
  • Martin Frey — Spent 13 years as a Sr. Director at Cisco
  • John Richards — Co-developed and launched the first-ever online Yellow Pages, Co-Managing Partner of BoomStartup
  • Kyle Love — Founding member of the Utah Angels
  • Robb Kunz — Co-Managing Partner of BoomStartup of BoomStartup
  • Nobu Mutaguchi — Invested in over 25 Utah-based startup and emerging companies
  • Dan McPhun — Co-Founder of Park City Angels
  • JD Gardner — Founder and Managing Director at Monarch Partners
  • Mark Burton — 2006 Ernst and Young Entrepreneur of the Year
  • Rod Watson — Angel investor dealing mainly with software and biotech companies based in Utah and Oregon
  • Brad Walters — Vice Chairman of Utah Technology Council, Previously CEO/President MaxStream
  • Mike Levinthal — Former VC with teh Mayfield Fund, serves on the Boards of Altiris (ATRS), Directpointe, Infopia, Metricstream, Senforce, 3point5, Utah Capital Investment Corporation (UCIC) and the Forever Young Foundation
  • Ron White — Founder and General Partner at Advanced Technology Development Fund
  • John Pestana — Co-Founder of Omniture
  • Jim Evans — CEO at Xactware


Source:  Email, Investor of the Year

Prediction – Sprint to get iPhone

iSprint ParodyWe’ve been hearing a lot of hoopla about Verizon getting an iPhone.  After reading a few articles like the one on engadget.  I’m thinking that AT&T is losing exclusivity to Sprint.

I was wondering why AT&T would be removing its unlimited access plans and upping its termination fees.  And why would they extend an olive branch to iPads before June 7th?  Here’s what I’ve come up with:  AT&T sees the writing on the wall and wants to lock users in.  What better way to create lock-in than make the unlimited plan go away, but leave current users “grandfathered in”.    Personally, I kind of find that action desparate and despicable.  If my assumptions are true, than AT&T views its customers more like sheep to shear rather than a value-added partner.  But I don’t run in the AT&T circles.

Why do I think its Sprint?  Go to their website and click on the guy on the bench – the one that says “make your iPhone 4G.”  Now you might think “so what?  they’re just using a 4G router,” but Sprint has no interest in reminding you that they don’t have the iPhone.  They want you to think of all the cool phones they have.  Seriously, they have good marketing people.  So I think it must be a primer for their iPhone.

In all, its still a guess.  But we should find out soon.  Let’s look to next weeks WWDC and find out!


Sources:  Engadget, Sprint, Doodgical

Comcast Responds Part 3 – Broken Internet Connnection After telling Comcast You Have a Router

I just received this email this morning.  Unfortunately, the comcast technician was probably calling the number that I cancelled in August 2009.

Hi Ben,

My name is Joe, I’m a Senior Technician with Comcast Customer Security Assurance. I just left you a message at the phone number we have listed on your account, but I figured I’d shoot you an email also. Mark Casem forwarded us your email and asked that we reach out to assist. First of all, I’d like to apologize for the problems that you were having. What I see on your account is that when you connected with our Chat Rep, he noticed that on your account we didn’t have it specified that you should have the 12 Meg service. What he did was put in a service order to include that 12 Meg Bootfile, and then requsted you powercycle your modem and router. The notes on the account indicate that the chat rep was waiting for you to reconnect, but you never did. I can assure you that we did not blacklist your router. I imagine there was an issue with the modem not booting up with the correct 12 Meg bootfile, but at this point I cannot be sure.

Right now I see that your modem is online with the correct bootfile, and you should be getting the correct speeds. If not, please let us know and we’ll take whatever action necessary to make sure you get them. And as far as the router issue; yes, you’re right. Typically we don’t support routers, and if we have an issue where someone can’t get online behind a router, we’ll have the customer bypass it, and make sure that they can get online without the router, just to rule that out. If at that point reconnecting the router doesn’t allow you to connect, we usually recommend contacting the router manufacturer to troubleshoot further. Again, I can tell you with certainty that we do not blacklist routers MAC addresses. We understand that a lot (probably most) customers use a router to get on the internet, and the last thing we want is for subscriber’s to not have that option.

If there’s anything else that we can help with, please let us know.


-Joe, Tech # 108
Senior Technician
Comcast Customer Security Assurance

I really appreciate Joe following up with me.  Fortunately, everything seems to be humming along fine right now.  However, I do want to make a couple points that led me to my conclusion (in my defense):

  • The router only worked after I gave it a new MAC address (the same one as my HP computer behind the router that would get an IP address).  Rebooting the cable modem again and power cycling the router did not solve the problem.  It would not renew an IP address.
  • Two computers were able to get IP addresses from the cable modem.
  • The link the chat representative gave me did not work (it is slightly possible that I didn’t copy it down right because their system didn’t allow me to copy and paste from the chat window – which is still bad).  When using the link, I was sent to an error page that asked for an email and something else.
  • When I signed up with comcast in February of ’09, they limited my connection to a single computer – the modem would not connect to any other computer (of course I fixed that by making my router look like that computer by using that computer’s MAC address) – so comcast has at least a history of whitelisting

If I were to request two things – it would be to allow copy and paste in the chatroom AND make the link work more than once.  Perhaps I clicked on the link and “used up” its one time use while trying to copy and paste.


Sources:  Email from Joe

Comcast Responds Part 2 – Broken Internet Connnection After telling Comcast You Have a Router

Does Comcast Hate Us?After sending my email to Mark, I got a phone call from him.  The first thing he did was apologize, saying that he was sorry for my negative interaction with comcast.  He asked to hear my story, and listened to the problems I encountered.  He asked a few probing questions, such as how I would know that my router was banned (which was the fact that two computers could pull an IP address, but the router could only pull an IP address after I reset its MAC – and yes, I did reboot the router before trying).

He appeared to have done his research and asked if I would accept a reduced price on my internet for six months for my troubles.  As it was half of the cost of my current upgrade ($30 a month instead of $60), I accepted.

Believe it or not, he actually seemed to enjoy his job.  He said that it was like he was given the power to right injustice in the world and the ability to look for it.  He also said that he does not help those who are trying to game the system to get the discount.

All in all, I can’t believe that it has to be this way.  I’m content and enjoying my internet.  My anger has died down.  But I’m still baffled why Mark’s position has to exist.  Amex front line representatives have the power to get stuff done.  Why does comcast have such a tough time?

In any case, thanks for performing a tough job Mark & Team.


Sources:  Phone call with Mark, Comcast Responds Part 1, Fix – Comcast Bans Router